SHIPPING & RETURNS
Some of our products are stocked at our Amazon UK warehouse, others are kept at Redknapp's storage. When your order is placed with us for a product stocked in our Amazon warehouse, Amazon will dispatch the product for us. It is the absolutely safe way for us to deliver your product to your door efficiently. An Amazon tracking number will be emailed to you for the peace of mind.
Regarding the orders for the products stocked at our Redknapp premises, these will be dispatched by us using the Royal Mail services.
And finally, we sell products that are delivered from our selected partners. These orders will be delivered from our partners' warehouses straight to your door. Feel free to take advantage of our on-demand service to request any products not displayed in our online shop window by the use of our "contact us" form.
Please note that, except for Redknapp Messenger bags brand that is delivered for our Amazon warehouse ( 2 to 5 delivery), other products in our store listing are shipped from our partners. This means that the fulfilment process of your order can take 5, 14, 20, 30 and up to 40 days depending on whether the product that you like is shipped by our partner located in the UK, Europe, US or China. In any case, your order will be delivered at the earliest time slot.
REDKNAPP PRODUCTS FULFILLED BY AMAZON
Redknapp Ltd uses Amazon UK warehouses to house its stock, fulfil orders and ship them to customers. If you live in Europe, you can order our products from your nearest Amazon centre. Due to tax regulations, Redknapp Ltd is unable to on Amazon Germany. If you live outside of Europe, you can place the order on the Amazon UK website only. Redknapp Ltd is responsible for stock replenishments. If you need more assistance, please contact us on firstname.lastname@example.org.
Delivery prices are set by Amazon UK and the Amazon European marketplaces. For more information please refer to the Amazon shipping policy on https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201369050
RETURN & EXCHANGE POLICY
We take utmost care to make sure that our products are of the excellent quality. However, if they find any of our products defective, please feel free to return them to us, that is, if they are fulfilled by us. If not, please still contact us and we will assist you with the return and the refund.
In case our product is delivered from our Amazon fulfilment centre, you will know by its famous Amazon packaging. In this case, Amazon will take care of the refund. We hope that you will love our products and these inconvenient scenarios will not need to happen.
Our return policy is similar to Amazon UK's. The link to the Amazon return policy is copied here: Please copy the link to your search engine browser.
Our return policy applies as well to all products fulfilled by our non-Amazon partners. Again please contact us first and we will assist you with the return and the refund. Whichever method you use to shop with us, stay assured that you are covered.
Amazon UK warehouses stock, fulfil and ship orders made by all our customers. As such all returns and exchange policies are dealt with by the Amazon centre that shipped your product(s).
In case you have changed your mind about your purchase, or if you are dissatisfied with a product, rest assured that your return and refund rights are not affected.
For more information on shipping, returns and exchange, please visit the Amazon Help and Customer Service on https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201369050